Module 1: Introduction to Soft Skills Training

Learning Objectives:

• Understand the significance of soft skills training.
• Familiarize participants with the course structure, resources, and schedules.
• Cultivate the mindset and skill set necessary for effective soft skills training.

Agenda:

• Introduction to Soft Skills Training
• Welcome and course overview.
• Importance of soft skills in professional development.
• Overview of course structure, resources, and schedules.
• Discussion on the mindset and skill set required for soft skills trainers.
• Q&A session.

Assignments:

• Reflect on personal expectations and goals for the course.
• Review provided resources for further understanding of soft skills training concepts.

Module 2: Designing a Training Program

Learning Objectives:

• Understand the ADDIE Model and its application in training program design.
• Explore Bloom’s Taxonomy and its relevance in creating effective learning objectives.
• Learn about VAK Learning Styles and how to incorporate them into training programs.

Agenda:

• Introduction to Training Program Design
• Overview of the ADDIE Model: Analysis, Design, Development, Implementation, Evaluation.
• Discussion on each phase of the ADDIE Model and its importance.
• Introduction to Bloom’s Taxonomy and its levels.
• Understanding VAK Learning Styles and their implications in training design.
• Case study: Conducting a Training Needs Analysis.
• Activity: Applying VAK Learning Styles to training scenarios.

Assignments:

• Conduct a mini-training needs analysis for a hypothetical training scenario.
• Reflect on personal learning preferences based on VAK Learning Styles.

Module 3: Training Methodologies and Tools

Learning Objectives:

• Familiarize with various training methodologies and tools.
• Understand the strengths and weaknesses of different training approaches.
• Learn how to select and apply appropriate methodologies and tools based on training objectives and audience needs.

Agenda:

• Exploring Training Methodologies
• Introduction to different training methodologies: lecture, discussion, case study, role-play, simulation, etc.
• Advantages and disadvantages of each methodology.
• Selecting the right methodology based on learning objectives and audience characteristics.
• Discussion on best practices in training delivery.

Assignments:

• Evaluate a training session you attended or conducted, identifying the methodology used and its effectiveness.
• Design a training plan for a specific learning objective, selecting the most appropriate methodology and tools.

Module 4: Interpersonal Skills Workshop Framework

Learning Objectives:

• Understand the importance of interpersonal skills in professional and personal contexts.
• Develop awareness of different interpersonal styles and their impact on communication and relationships.
• Acquire practical strategies for improving interpersonal skills.

Agenda:

• Introduction to Interpersonal Skills
• Overview of interpersonal skills and their significance in various settings.
• Identification of common interpersonal challenges and their effects on workplace dynamics.
• Introduction to key concepts such as active listening, empathy, assertiveness, and conflict resolution.

Assignments:

• Reflective journal: Write about a recent interpersonal interaction, highlighting strengths and areas for improvement.
• Role-play exercise: Conduct role-plays to practice specific interpersonal skills learned during the session.
• Case study analysis: Analyze a workplace conflict scenario and propose a resolution strategy based on the principles discussed.

Module 5: Communication Skills – Presentation Skills Workshop Framework

Learning Objectives:

• Understand the key components of effective presentation skills.
• Develop techniques for structuring and delivering engaging presentations.
• Enhance confidence in public speaking and overcome common presentation challenges.

Agenda:

• Introduction to Presentation Skills
• Overview of presentation skills and their importance in professional settings.
• Understanding audience analysis and adapting presentations accordingly.
• Exploring different types of presentations and their objectives.

Assignments:

• Presentation preparation: Develop a short presentation on a relevant topic and practice delivery.
• Peer feedback: Provide feedback to peers on their presentations, focusing on strengths and areas for improvement.
• Reflection paper: Reflect on the experience of delivering a presentation and identify key lessons learned for future improvement.

Module 6: Self Awareness + Values & Perception Workshop Framework

Learning Objectives:

• Understand the concept of self-awareness and its importance in personal and professional development.
• Explore individual values and their influence on behavior and decision-making.
• Develop techniques for enhancing self-awareness and understanding personal perceptions.

Agenda:

• Introduction to Self Awareness
• Definition and significance of self-awareness in personal and professional contexts.
• Exploring different models of self-awareness and their applications.
• Interactive exercises to enhance self-awareness and self-reflection.

Assignments:

• Self-awareness journal: Maintain a journal to document thoughts, feelings, and experiences related to self-awareness.
• Values exploration: Identify personal values and reflect on how they influence behavior and decision-making.
• Perception exercise: Engage in role-playing or scenario-based activities to explore different perspectives and perceptions.

Module 7: Goal Setting (Time Management + Proactivity + Tolerance to Ambiguity) Workshop Framework

Learning Objectives:

• Understand the importance of goal setting in personal and professional life.
• Develop skills for effective time management and prioritization.
• Cultivate a proactive mindset and the ability to adapt to ambiguity and uncertainty.

Agenda:

• Introduction to Goal Setting
• Definition and significance of goal setting.
• SMART criteria for setting goals.
• Practical exercises to develop goal-setting skills.

Time Management Techniques

• Techniques for prioritization and task management.
• Time tracking and scheduling strategies.
• Tools and resources for effective time management.

Cultivating Proactivity

• Understanding the proactive mindset and its benefits.
• Strategies for taking initiative and overcoming obstacles.
• Case studies and role-playing exercises to practice proactivity.

Building Tolerance to Ambiguity

• Understanding ambiguity and its impact on decision-making.
• Techniques for embracing uncertainty and managing risk.
• Scenario-based activities to develop tolerance to ambiguity.

Module 8: Decision Making, Problem Solving, Creative Thinking Workshop Framework

Learning Objectives:

• Understand the principles of effective decision-making and problem-solving.
• Develop techniques for generating creative solutions to complex problems.
• Enhance critical thinking and analytical skills.

Agenda:

• Introduction to Decision Making and Problem Solving
• Overview of decision-making processes and problem-solving techniques.
• Importance of critical thinking in decision-making.
• Case studies and group discussions on real-world decision-making scenarios.

Analytical Thinking and Logical Reasoning

• Techniques for analyzing problems and identifying root causes.
• Logical reasoning exercises to enhance analytical skills.
• Brainstorming sessions to generate innovative solutions.

Creative Thinking and Idea Generation

• Understanding the creative process and overcoming creative blocks.
• Divergent and convergent thinking techniques.
• Hands-on exercises to stimulate creativity and innovation.

Decision Analysis and Risk Management

• Tools and frameworks for evaluating alternatives and assessing risks.
• Decision tree analysis and risk mitigation strategies.
• Role-playing scenarios to practice decision analysis and risk management.

Assignments:

• Decision-making case study analysis: Analyze a real-world decision-making scenario and propose alternative solutions.
• Problem-solving challenge: Identify a complex problem in your personal or professional life and develop a plan to address it.
• Creative thinking exercises: Engage in creative activities such as mind mapping, idea generation, or lateral thinking puzzles.
• Reflection journal: Reflect on your decision-making and problem-solving experiences throughout the course.

Module 9: Leadership Skills and Team Working Workshop Framework

Learning Objectives:

• Understand the fundamentals of effective leadership and team dynamics.
• Develop leadership skills to inspire and motivate team members.
• Enhance teamwork and collaboration within diverse groups.

Agenda:

• Introduction to Leadership Principles
• Overview of leadership theories and styles.
• Characteristics of effective leaders and their role in organizational success.
• Case studies and examples of leadership in action.

Leadership Communication and Emotional Intelligence

• Effective communication strategies for leaders.
• Developing emotional intelligence and self-awareness.
• Role-playing exercises to practice leadership communication skills.

Team Building and Collaboration

• Building high-performing teams and fostering collaboration.
• Understanding team dynamics and resolving conflicts.
• Team-building activities and experiential learning exercises.

Leading Change and Innovation

• Strategies for leading organizational change and fostering innovation.
• Overcoming resistance to change and promoting a culture of innovation.
• Case studies of successful change initiatives and innovative companies.

Assignments:

• Leadership self-assessment: Evaluate your leadership strengths and areas for improvement based on the concepts covered in the course.
• Team leadership project: Lead a team project or initiative and reflect on your leadership experiences.
• Case study analysis: Analyze a leadership or teamwork-related case study and propose recommendations for improvement.
• Personal development plan: Create a plan to further develop your leadership and teamwork skills beyond the course.

Module 10: Conflict Management and Negotiation Skills Workshop Framework

Learning Objectives:

• Understand the nature of conflicts and their impact on individuals and organizations.
• Develop strategies for effectively managing conflicts and resolving disputes.
• Enhance negotiation skills to achieve win-win outcomes in various situations.

Agenda:

• Understanding Conflict
• Introduction to conflict management and its importance in organizational settings.
• Types and sources of conflicts.
• Conflict resolution strategies and negotiation techniques.

Conflict Resolution Techniques

• Collaborative problem-solving approaches.
• Communication skills for managing conflicts.
• Role-playing exercises to practice conflict resolution techniques.

Negotiation Fundamentals

• Introduction to negotiation principles and concepts.
• Types of negotiation strategies and tactics.
• Case studies and simulations to develop negotiation skills.

Advanced Negotiation Skills

• Win-win negotiation techniques.
• Managing difficult negotiations and handling objections.
• Strategies for creating mutually beneficial agreements.

Assignments:

• Conflict analysis paper: Analyze a real-life conflict situation and propose strategies for resolution.
• Negotiation simulation: Participate in a negotiation simulation and reflect on your negotiation strategies and outcomes.
• Conflict resolution plan: Develop a conflict resolution plan for a hypothetical workplace conflict scenario.
• Negotiation case study analysis: Analyze a negotiation case study and identify key negotiation strategies and tactics used.

Module 11: Emotional Intelligence and Ego States Workshop Framework

Learning Objectives:

• Understand the concept of emotional intelligence and its significance in personal and professional life.
• Develop self-awareness and self-regulation skills to manage emotions effectively.
• Recognize and navigate through different ego states to improve interpersonal relationships and communication.

Agenda:

• Introduction to Emotional Intelligence
• Definition and components of emotional intelligence.
• Importance of emotional intelligence in leadership and teamwork.
• Assessing and developing emotional intelligence.

Self-Awareness and Self-Regulation

• Techniques for enhancing self-awareness and self-regulation.
• Mindfulness practices and emotional self-management strategies.
• Case studies and reflection exercises on managing emotions in challenging situations.

Interpersonal Skills and Ego States

• Transactional analysis and the concept of ego states.
• Recognizing and managing ego states in communication.
• Role-playing exercises to practice assertive communication and ego state analysis.

Empathy and Social Skills

• Developing empathy and active listening skills.
• Enhancing social awareness and relationship management.
• Group discussions and collaborative activities on building rapport and trust.

Assignments:

• Emotional intelligence assessment: Complete a self-assessment tool to evaluate your emotional intelligence competencies.
• Ego state analysis: Reflect on personal experiences and identify predominant ego states in different situations.
• Empathy journal: Keep a journal documenting instances of empathy in daily interactions and reflect on their impact.
• Communication reflection paper: Analyze a communication challenge using ego state theory and propose strategies for improvement.

Module 12: Overview of Psychometric Tests and DISC

Learning Objectives:

• Understand the purpose and application of psychometric assessments in training and development.
• Gain familiarity with the DISC model and its implications for interpersonal communication and teamwork.
• Learn how to interpret DISC assessment results and apply them in training scenarios.

Agenda:

• Introduction to Psychometric Tests
• Definition and types of psychometric tests.
• Benefits and limitations of psychometric assessments.
• Ethical considerations and confidentiality in administering psychometric tests.

Overview of the DISC Model

• History and development of the DISC model.
• Four primary behavioral styles: Dominance, Influence, Steadiness, and Conscientiousness.
• Identifying behavioral preferences using the DISC assessment tool.

Interpreting DISC Assessment Results

• Understanding DISC profile graphs and associated behavioral traits.
• Application of DISC insights in improving communication, teamwork, and conflict resolution.
• Case studies and group exercises to analyze DISC profiles and develop action plans.

DISC in Training and Coaching

• Integrating DISC concepts into training programs and coaching sessions.
• Role-playing exercises to practice adapting communication styles based on DISC profiles.
• Feedback and reflection on applying DISC insights in real-world scenarios.

Assignments:

• DISC self-assessment: Complete a DISC assessment tool and analyze your behavioral profile.
• DISC profile analysis: Reflect on your DISC results and identify areas for personal development.
• DISC role-play scenario: Prepare and role-play a communication scenario tailored to different DISC profiles.
• DISC action plan: Develop a plan for applying DISC insights in your training or coaching practice.

Module 13: INTERPRETATION OF DISC PSYCHOMETRIC ASSESSMENT

Learning Objectives:

• Understand the DISC model and its relevance in training and development.
• Learn how to interpret DISC assessment results.
• Identify different behavioral styles based on DISC assessment.
• Explore strategies for effective communication and collaboration based on DISC profiles.

Agenda:

INTERPRETATION OF DISC PSYCHOMETRIC ASSESSMENT

• Introduction to the DISC model
• Explanation of DISC assessment
• DISC Graph Analysis – 1
• DISC Graph Analysis – 2
• DISC Graph Analysis – 3
• DISC Graph Analysis – 4

Assignments to be Completed Before the Next Webinar.

Module 14: INTERPRETATION OF MBTI PSYCHOMETRIC TOOL

Learning Objectives:

• Understand the MBTI (Myers-Briggs Type Indicator) framework and its significance in personal and professional development.
• Learn how to interpret MBTI assessment results and identify personality preferences.
• Explore the four dichotomies of MBTI (Extraversion vs. Introversion, Sensing vs. Intuition, Thinking vs. Feeling, Judging vs. Perceiving) and their implications.
• Gain insights into individual strengths, communication styles, and preferred working environments based on MBTI profiles.

Agenda:

• INTERPRETATION OF MBTI PSYCHOMETRIC TOOL (77.52 Minutes)
• Introduction to the MBTI framework
• Explanation of MBTI assessment
• Overview of the four dichotomies
• Interpretation of MBTI assessment results
• FIRO-B Questionnaire
• TKi Questionnaire
• KTS Questionnaire
• RIASEC Questionnaire

Assignments to be Completed Before the Next Webinar

Module 15: INTERPRETATION OF FIRO-B, TKi, KTS, and RIASEC ASSESSMENTS

Learning Objectives:

• Understand the significance of psychometric assessments in personal and professional development.
• Learn how to interpret FIRO-B, TKi, KTS, and RIASEC assessment results.
• Explore the various dimensions assessed by each tool and their implications for interpersonal dynamics and career choices.
• Gain insights into individual preferences, behaviors, and working styles based on assessment outcomes.

Agenda:

• INTERPRETATION OF FIRO-B, TKi, KTS, and RIASEC ASSESSMENTS
• Overview of FIRO-B, TKi, KTS, and RIASEC assessments
• Explanation of assessment dimensions and scoring
• Interpretation of assessment results

Steps for CERTIFICATION

Discussion on EI Questionnaire + COACHING + Action Plan

Expression of Interest for PRACTICE SESSIONS

Assignments to be Completed Before the Next Webinar.

Module 16: Discussion on EI Questionnaire + COACHING + Action Plan

Learning Objectives:

• Understand the concept of Emotional Intelligence (EI) and its importance in personal and professional success.
• Learn about the components of Emotional Intelligence and how they contribute to effective leadership and interpersonal relationships.
• Explore the results of the EI Questionnaire and identify areas for improvement.
• Develop an action plan for enhancing Emotional Intelligence and implementing strategies for personal growth and development.

Agenda:

• Discussion on EI Questionnaire + COACHING + Action Plan
• Overview of Emotional Intelligence (EI)
• Explanation of EI Questionnaire and its components
• Interpretation of EI Questionnaire results
• Coaching on enhancing Emotional Intelligence
• Development of an action plan for personal growth and development
• Expression of Interest for PRACTICE SESSIONS

Module 17: In-Person PRACTICALS: Using ICEBREAKERS and ENERGIZERS

Learning Objectives:

• Understand the purpose and benefits of icebreakers and energizers in training sessions.
• Learn various icebreaker and energizer activities suitable for different group sizes and settings.
• Practice facilitating icebreakers and energizers effectively to engage participants and create a positive learning environment.
• Receive feedback on facilitation skills and areas for improvement.

Agenda:

• In-Person PRACTICALS: Using ICEBREAKERS and ENERGIZERS (2.5 Hours)
• Introduction to icebreakers and energizers
• Demonstration of selected icebreaker and energizer activities
• Participant practice sessions: Facilitating icebreakers and energizers in small groups
• Feedback and discussion on facilitation techniques
• Reflection on the effectiveness of icebreakers and energizers in training

• Introduction to Icebreakers and Energizers (30 minutes)
• Overview of the session objectives
• Importance of icebreakers and energizers in training
• Icebreaker Activities (60 minutes)
• Introduction to various icebreaker activities
• Hands-on practice of selected icebreaker exercises
• Tips for selecting icebreakers based on group size and dynamics
• Energizer Activities (60 minutes)
• Introduction to energizer activities to re-energize participants during training
• Hands-on practice of energizer exercises
• Strategies for seamlessly integrating energizers into training sessions
• Facilitating Icebreakers and Energizers (30 minutes)
• Techniques for effective facilitation of icebreaker and energizer sessions
• Tips for managing time and transitions during icebreaker and energizer activities
• Customization and Adaptation (30 minutes)
• Guidelines for customizing icebreakers and energizers to suit specific training objectives
• Techniques for adapting activities to different group sizes and demographics
• Reflection and Action Planning (20 minutes)
• Participants reflect on their learning from the session
• Setting personal action plans for incorporating icebreakers and energizers into future training sessions

Methodology:

• The session will commence with an introduction to the purpose and benefits of icebreakers and energizers in training sessions.
• The facilitator will demonstrate several icebreaker and energizer activities, explaining their objectives and how they contribute to group dynamics.
• Participants will then have the opportunity to practice facilitating these activities in small groups, rotating roles as facilitators and participants.
• Feedback will be provided by the facilitator and peers on facilitation techniques, communication skills, and overall effectiveness.
• A reflection session will conclude the module, allowing participants to share insights and lessons learned from the practical exercises.

Module 18: In-Person PRACTICALS: Using CASE STUDIES & ROLEPLAYS in Training

Learning Objectives:

• Understand the role and importance of case studies and roleplays in training.
• Learn how to design and structure effective case studies and roleplay scenarios.
• Practice facilitating case study discussions and roleplay exercises.
• Develop skills in observation, feedback, and debriefing techniques during roleplay sessions.

Agenda:

• In-Person PRACTICALS: Using CASE STUDIES & ROLEPLAYS in Training (5.5 Hours)
• Introduction to case studies and roleplays in training
• Principles of designing effective case studies and roleplay scenarios
• Participant practice sessions: Facilitating case study discussions and roleplay exercises
• Observation and feedback: Providing constructive feedback during roleplays
• Debriefing and reflection: Extracting key learnings from case studies and roleplays

• Introduction to Case Studies and Roleplays (30 minutes)
• Overview of the session objectives
• Importance of case studies and roleplays in training
• Designing Effective Case Studies (60 minutes)
• Understanding the components of a case study
• Tips for selecting relevant case study topics
• Structuring case studies for maximum impact
• Facilitating Roleplays (90 minutes)
• Techniques for setting up roleplay scenarios
• Guidelines for assigning roles to participants
• Strategies for managing roleplay dynamics
• Roleplay Practice Sessions (120 minutes)
• Participants engage in roleplay exercises designed to simulate real-world scenarios
• Facilitator provides guidance and feedback during roleplay sessions
• Debriefing and Feedback (60 minutes)
• Importance of debriefing in the learning process
• Techniques for conducting debriefing sessions effectively
• Providing constructive feedback to participants based on their performance
• Reflection and Action Planning (30 minutes)
• Participants reflect on their learning from the session
• Setting personal action plans for applying case study and roleplay techniques in their training practice

Methodology:

• The session will begin with an overview of the purpose and benefits of case studies and roleplays in training, highlighting their role in experiential learning.
• Participants will learn about the principles of designing effective case studies and roleplay scenarios, including identifying learning objectives, creating realistic situations, and defining roles.
• Practical sessions will involve participants facilitating case study discussions and roleplay exercises, with opportunities for observation, feedback, and debriefing.
• Facilitators will guide participants in providing constructive feedback to roleplayers, focusing on strengths and areas for improvement.
• Debriefing sessions will allow participants to reflect on their experiences, share insights, and extract key learnings from the case studies and roleplays.

Module 19: In-Person PRACTICALS: Using GAMES & EXERCISES in Training

Learning Objectives:

• Understand the role of games and exercises in enhancing engagement and learning during training sessions.
• Learn how to select and adapt appropriate games and exercises for different training objectives and participant demographics.
• Practice facilitating interactive games and exercises that promote skill development and knowledge retention.
• Develop skills in managing group dynamics and fostering a positive learning environment during game-based activities.

Agenda:

• In-Person PRACTICALS: Using GAMES & EXERCISES in Training (6 Hours)
• Introduction to the importance of games and exercises in training
• Principles of selecting and adapting games and exercises for training purposes
• Participant practice sessions: Facilitating interactive games and exercises
• Managing group dynamics and fostering engagement during game-based activities
• Reflection and discussion on the effectiveness of games and exercises in training

• Introduction to Game-Based Learning (30 minutes)
• Overview of the session objectives
• Benefits of using games and exercises in training
• Types of Training Games and Exercises (60 minutes)
• Introduction to different categories of training games and exercises
• Examples of games and exercises for various training objectives
• Designing Effective Games and Exercises (90 minutes)
• Principles of game design for training purposes
• Steps for creating engaging and effective training games and exercises
• Facilitating Games and Exercises (120 minutes)
• Techniques for facilitating games and exercises to maximize learning outcomes
• Strategies for managing group dynamics during game-based activities
• Debriefing and Insights (90 minutes)
• Importance of debriefing sessions in game-based learning
• Techniques for extracting insights and learning points from game experiences
• Reflection and Action Planning (30 minutes)
• Participants reflect on their learning from the session
• Setting personal action plans for incorporating games and exercises into future training sessions

Methodology:

• The session will begin with an exploration of the role of games and exercises in training, emphasizing their effectiveness in enhancing participant engagement and learning outcomes.
• Participants will learn about the principles of selecting and adapting games and exercises for training purposes, considering factors such as learning objectives, participant demographics, and training environment.
• Practical sessions will involve participants facilitating interactive games and exercises, with opportunities to experiment with different formats and variations.
• Facilitators will guide participants in managing group dynamics, promoting collaboration, and fostering a positive learning environment during game-based activities.
• Reflection and discussion sessions will allow participants to share insights, evaluate the effectiveness of different games and exercises, and brainstorm ideas for future application in their training sessions.

Module 20: In-Person: FEEDBACK & ACTION PLANNING

Learning Objectives:

• Understand the importance of feedback in the training process and its role in facilitating learning and development.
• Learn how to effectively deliver feedback to trainees, focusing on providing specific, constructive, and actionable insights.
• Practice giving and receiving feedback in a supportive and constructive manner.
• Develop strategies for action planning and goal setting to support ongoing learning and development beyond the training program.

Agenda:

• In-Person: FEEDBACK & ACTION PLANNING (2 Hours)
• Importance of feedback in the training process
• Principles of effective feedback delivery
• Practical exercises: Giving and receiving feedback
• Action planning and goal setting for continued development

• Introduction to Feedback (30 minutes)
• Overview of the session objectives
• Importance of feedback in the training context
• Providing Constructive Feedback (60 minutes)
• Principles of effective feedback delivery
• Techniques for providing specific, actionable feedback to participants
• Receiving and Integrating Feedback (30 minutes)
• Strategies for receiving and processing feedback effectively
• Tips for leveraging feedback to enhance learning and performance
• Action Planning (30 minutes)
• Participants reflect on key takeaways from the course
• Setting SMART goals for incorporating learning into future training practice
• Reflection and Closure (10 minutes)
• Final thoughts and reflections on the course journey
• Expressing gratitude and appreciation for participation

Methodology:

• The session will begin with an exploration of the importance of feedback in the training process, highlighting its role in promoting learning and growth.
• Participants will learn about the principles of effective feedback delivery, including the importance of specificity, constructive criticism, and actionable insights.
• Practical exercises will provide opportunities for participants to practice giving and receiving feedback in a supportive and constructive environment.
• Facilitators will guide participants in developing action plans and setting goals for continued learning and development beyond the training program.

Participants will have the opportunity to reflect on their learning journey, identify areas for improvement, and commit to specific actions to achieve their training objectives.