Learner Grievance Redressal Policy

B-CUBE Grievance Redressal Policy

Objective:

The objective of this Grievance Redressal Policy is to establish a transparent and effective mechanism for addressing and resolving grievances raised by learners of B-CUBE.

Scope:

This policy applies to all learners enrolled in courses offered by B-CUBE.

Procedure:

Step 1: Initial Contact

Learners who have grievances or are dissatisfied with any aspect of the course are encouraged to contact the support team via email at support@b-cube.in. The support team will acknowledge receipt of the grievance and initiate the resolution process.

Step 2: Escalation

If the grievance is not resolved to the learner’s satisfaction, they have the option to escalate the matter to the Manager – Operations. The learner can contact the Manager via WhatsApp or the provided mobile number.

Step 3: Further Escalation

If the grievance remains unresolved after escalation to the Manager – Operations, learners may escalate it further by reaching out to the Director via email.

Resolution Timeline:

B-CUBE is committed to addressing and resolving grievances in a timely manner. Every effort will be made to resolve grievances within [insert timeline] working days from the date of receipt.

Confidentiality:

All grievances received will be treated with the utmost confidentiality. Information related to grievances will only be shared with individuals directly involved in the resolution process.

Policy Review:

This Grievance Redressal Policy will be reviewed periodically to ensure its effectiveness and relevance.